Question · Q4 2025
DJ Hines inquired about Upland Software's Q4 customer metrics, including new customer additions, major customer wins, and expansions, seeking context given recent divestitures. He also asked for an assessment of sales execution and the pipeline outlook for 2026.
Answer
Chairman and CEO Jack McDonald expressed some disappointment in Q4 bookings performance but noted a decent pipeline for 2026, particularly for core knowledge management growth products. CFO Mike Hill clarified that the expected step-down in Q1/Q2 EBITDA margins is a typical seasonal pattern, primarily due to calendar-based payroll taxes, with margins generally increasing throughout the year.
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