Dominick Gabriele's questions to Jack Henry & Associates Inc (JKHY) leadership • Q4 2025
Question
Dominick Gabriele from Compass Point asked about factors contributing to slower account growth at partner banks beyond neobanks. He also inquired about the drivers of the strong growth in the Complementary segment and its long-term growth target.
Answer
President & CEO Greg Adelson cited SMBs using other providers, the use of digital wallets, and banks purging dormant accounts as additional factors for slower account growth. CFO Mimi Carsley added that slower lending volumes in auto and real estate also play a role. For the Complementary segment, she highlighted strong demand for digital solutions like Banno and fraud products like Financial Crimes Defender, reiterating the segment's growth algorithm target of 8-9%.