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    Edmund Reid

    Research Analyst at Lazarus

    No publicly available information or LinkedIn profile could be found for an analyst named Edmund Reid at Lazarus with details such as exact job title, specific companies covered, track record, career history, or credentials. If you have alternate spellings or additional context, further research may be possible.

    Edmund Reid's questions to United Utilities Group (UUGRY) leadership

    Edmund Reid's questions to United Utilities Group (UUGRY) leadership • H1 2016

    Question

    Edmund Reid from Lazarus asked about the specific changes being implemented to reduce retail costs and whether the company is comfortable with the glide path set by Ofwat for these cost reductions.

    Answer

    CEO Steve Mogford acknowledged that the retail cost allowance is a significant challenge, even with the glide path. He detailed that the company is investing in new customer relationship management (CRM) systems over the next 18 months to improve efficiency and the customer experience. He also noted that regional deprivation remains a key cost driver that is largely outside the company's control.

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