Egor Tolmachev's questions to ServiceTitan Inc (TTAN) leadership • Q1 2026
Question
Egor Tolmachev from Freedom Broker asked about the key drivers behind the strong gross margin performance, beyond the previously announced reclassification of customer success expenses.
Answer
CFO Dave Sherry detailed that of the 300 basis point expansion in total platform gross margin, approximately 200 basis points came from the CSM reclassification. The remaining ~100 basis points were from organic platform margin expansion, driven by scale and product selection. He guided for margins to remain comparable through the year.