Ellie Dyke

Ellie Dyke inquired about the specifics of the Q4 win with a large North American insurance carrier, including if it was competitively bid, new or existing, and the pricing dynamics regarding cannibalization or accretion.

Answer

Vivek Jetley (President and Head of EXL Analytics, EXL) confirmed it was a brand-new customer, thus no cannibalization. The client selected EXL for an enterprise-wide data and AI-led transformation, leveraging EXLdata.ai and AI capabilities to re-engineer CX, back office, and end-to-end processes, followed by AI-plus-human operations. He highlighted explicit IP pricing in this deal, a new development.

Ellie Dyke inquired about the specifics of EXL's Q4 win with a large North American insurance carrier, including whether it was competitively bid, if it was a new or existing client, and the pricing dynamics, particularly regarding revenue cannibalization or accretion. She also asked about any shifts in client priorities between cost takeout and long-term digital transformation, including AI, and how EXL adapts.

Answer

Vivek Jetley, President and Head of EXL Analytics, EXL, confirmed it was a brand-new customer, involving a complete enterprise transformation using EXLdata.ai and AI capabilities across CX, back office, and end-to-end processes. He highlighted EXL's ability to explicitly charge for its IP, beyond time and material. He added that AI applies across all functional groups, addressing both revenue and cost, and EXL's vertical capabilities allow them to offer tailored AI-led value propositions.