Emily Williams's questions to Serve Robotics Inc (SERV) leadership • Q3 2024
Question
Emily Williams asked for the reasons behind the 6-to-12-month timeframe required to reach full fleet utilization in a new city.
Answer
CEO Ali Kashani explained that the ramp-up period involves several efficiency-building steps. These include mapping the new geography, optimizing delivery routes, and progressively onboarding merchants, some of whom require custom POS integrations. He expects this process to accelerate with experience, similar to ride-sharing rollouts.