Question · Q3 2026
Eric Heath of KeyBanc Capital Markets asked if Commvault's go-to-market strategy or sales incentives were shifting focus towards landing new logos over expansion, potentially explaining the stronger new SaaS customer additions and softer net dollar retention. He also inquired about the factors driving term duration elongation in the quarter and expectations for the next quarter.
Answer
President and CEO Sanjay Mirchandani clarified there were no mid-quarter or mid-year changes to compensation plans, attributing the strong SaaS performance to product capabilities and ecosystem partnerships. He explained that term duration elongation was primarily influenced by winning large, multi-year new customer deals, while the median duration remained within a normal range.
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