Erika Najarian's questions to AMERICAN EXPRESS (AXP) leadership • Q3 2025
Question
Erika Najarian followed up on the pacing of card fee increases, asking for a similar walk-through on the step-up and related expenses for the Platinum Card refresh, specifically if expenses would be heaviest over the next three to four quarters and then subside.
Answer
CFO Christophe Le Caillec explained that predicting expenses for 2027 is difficult, but clarified that benefits are available to all card members (front book, back book) from day one, leading to immediate and sustained engagement. He noted that many benefits are quarterly and expensed as earned, making the expense trend more linear and potentially modest trend up by design, unlike the lagged and amortized card fees.