Question · Q4 2025
Ethan Wang from CLSA questioned Yum China's long-term delivery strategy in light of evolving consumer preferences for dine-in experiences, particularly in lower-tier cities. He asked whether the company's focus remains solely on delivery or if it is also actively developing dine-in and pickup consumption scenarios.
Answer
CEO Joey Wat acknowledged the continued growth of delivery over the past decade and its expected increase in 2026. However, she affirmed the ongoing importance of dine-in and takeaway, noting that Pizza Hut's takeaway percentage almost doubled compared to 2019, and dine-in still represents 30% for KFC and 40-45% for Pizza Hut. Joey stated that Yum China embraces all customer preferences (delivery, takeaway, dine-in) and strives to serve them well across all channels, balancing cost structures. She also mentioned new growth drivers like car-side pickup, available at over 4,000 KFC stores, to diversify sales.
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