Question · Q3 2026
Fatima Boolani expressed fascination with agentic commerce and asked about the most relevant parts of Okta's portfolio for this opportunity, the role of the customer identity business, and how customer conversations are trending regarding building a stack for these emerging opportunities.
Answer
CEO Todd McKinnon stated that agentic commerce is a significant trend, particularly for customer support and e-commerce, where Auth0 for AI Agents provides solutions for building agents, connecting to back-end systems, and fine-grained authorization. President and COO Eric Kelleher cited a survey showing 91% of enterprises have agents in production but only 10% are confident in their security. He explained that Auth0 helps builders ensure agents are discoverable and authorized, while Okta's Identity Security Posture Management helps discover deployed agents and protect their identities. Todd McKinnon provided a concrete example of a mortgage company using agents for both B2C and enterprise workflows, demonstrating clear ROI and the integrated value of Okta's platform.