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    Frank

    Senior Sales Trader at Berenberg Capital Markets

    Frank Casey is a Senior Sales Trader at Berenberg Capital Markets, focusing on U.S. equities and providing trading solutions for institutional clients. While his primary specialization is in equity sales and trading rather than securities research, Frank works closely with a range of major clients in the finance sector and supports coverage for key publicly traded U.S. companies. Throughout his career at Berenberg, he has demonstrated strong client relationship management and a history of executing large institutional trades, although publicly available data on individual trade performance or analyst rankings is not disclosed. Frank joined Berenberg Capital Markets after gaining experience in trading and financial markets, holding core professional credentials for U.S. brokers, such as FINRA registrations and relevant securities licenses.

    Frank's questions to Sprinklr (CXM) leadership

    Frank's questions to Sprinklr (CXM) leadership • Q2 2025

    Question

    Frank, on behalf of Raimo Lenschow, asked for an update on the 'AI crowding out effect' in marketing spend that was mentioned in the previous quarter.

    Answer

    Founder and Co-CEO Ragy Thomas highlighted that AI is delivering significant business outcomes, particularly within the Service and CCaaS suites. He provided examples of customers achieving over 60% AI self-service adoption and increasing call deflection by 35%. He noted that while the marketing suite has extensive AI, the impact is most pronounced in the service suite, where AI is improving call containment and agent productivity.

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