Question · Q3 2026
George McGreehan asked about the agentic suite's potential as a tailwind to consumption, inquiring if customers engaging with products like MCP server and shift agent are using the platform differently, and if this is leading to increased usage. He also questioned whether the agentic suite's differentiation is already impacting competitive win rates.
Answer
Jennifer Tejada, Chairperson and CEO of PagerDuty, reported a positive response to the agentic suite, citing its broad context from over 700 integrations and ability to work with other platforms via MCP. She highlighted the 'human in the loop' aspect, which builds trust and drives more usage. From a competitive standpoint, Tejada emphasized the uniqueness and resilience of multiple agent types (scribe, shift agent, analyst, SRE). She expects growth similar to AIOps, with customers trying, using, and then consuming more credits, noting that customer-driven design and intuitive sales are contributing factors.
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