Question · Q4 2025
Giancarlo, on behalf of Terry Tillman from Truist, inquired about the sectors showing the highest adoption for Five9's newer features and the evolving pain points customers are expressing over the last few months.
Answer
President Andy Dignan noted strong success in healthcare and retail, attributing it to customers' desire to evolve their CX strategy to AI. He highlighted that customers' main challenge is data readiness for AI, and Five9's focus on data strategy has led to long-term commitments.
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