Glen Santangelo's questions to Healthequity Inc (HQY) leadership • Q4 2025
Question
Glen Santangelo asked for details on the incremental $17 million in Q4 service costs, questioning the specific cause and whether these costs are one-time or will persist into fiscal 2026.
Answer
EVP and CFO James Lucania explained the costs stemmed from sophisticated fraud activity, covering both member reimbursements and increased contact center expenses. He noted this was a continuation of a trend from Q3 and expects these elevated costs to persist through the first half of fiscal 2026 before normalizing.