Question · Q4 2025
Greg Melich inquired about the trending of consumer softness and cautiousness, particularly regarding DIY deferral, and whether it improved into the winter. He also asked about the historical impact of elevated tax refunds on both the DIY and do-it-for-me (DIFM) sides of the business. Additionally, he sought clarification on the 600 basis points of same-SKU inflation, asking if an average ticket increase of 4%-5% due to fewer items in the basket and mix was a fair summary.
Answer
Brad W. Beckham, CEO, noted that Q4 saw similar pressure on larger ticket jobs as Q3, with some improvement in December due to winter weather. He described the consumer as cautious but highlighted the business's resiliency. Regarding tax season, he stated it's typically busy, but the full impact of elevated refunds across different income levels is yet to be seen. Jeremy Fletcher, CFO, added that DIY trends stabilized in Q4. Brent G. Kirby, President, emphasized substantial market share gains. Brad W. Beckham confirmed that the average ticket increase was primarily due to product mix, with strong performance in lower-ticket maintenance categories.
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