Question · Q3 2026
Greg Melich inquired about the drivers and constraints of Walmart Plus membership growth, asking what is needed to accelerate its expansion.
Answer
John Furner (President and CEO, Walmart U.S.) highlighted the best quarter for net additions, attributing it to improved delivery speed (35% sub-three hours, fastest growth sub-one hour), high Net Promoter Scores (NPS) for delivery, the successful launch of the OnePay Credit Card offering 5% back, and the addition of streaming options. He emphasized the role of supply chain investments and digital agents in improving accuracy and assortment.
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