Question · Q3 2026
Greg Palm asked about the specific drivers that enabled Transcat's service segment to return to high single-digit revenue growth in the quarter, the quantification and normalization timeline for start-up costs related to new customer onboarding, and the distribution segment's strong performance, particularly in AI, data center, and power generation markets, including long-term calibration service opportunities.
Answer
Tom Barbato, CFO, explained that the return to growth was due to delayed decisions ramping up and anticipated deals coming to fruition, reaffirming confidence in Q4. Regarding start-up costs, he noted they are not huge dollars but are a reality of onboarding new customers, with a focus on quality and building strong relationships. Lee Rudow, President and CEO, added that these costs are temporary, similar to past experiences, and normalize over a couple of quarters, emphasizing the high lifetime value of large customers. For distribution, Tom Barbato highlighted strong execution in both traditional sales and rentals, driven by strategic investments in rental products for power generation, conditioning, and management, which align with data centers and EV charging needs, creating recurring calibration opportunities.
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