Griffin (for Andrew Bauch)'s questions to Remitly Global Inc (RELY) leadership • Q4 2024
Question
Griffin, on behalf of Andrew Bauch, inquired about the drivers behind the strong growth in send volume per customer, particularly the increase in transaction frequency, and its potential future trajectory.
Answer
CFO Vikas Mehta confirmed that the 5.5% growth in send volume per active customer was a three-year high, driven by a record number of transactions per active user. He attributed this strength to higher quality customer engagement, with the platform's simplicity, convenience, and reliability building significant trust and loyalty.