Question · Q4 2026
Hannah Rudolff asked about the mix of customer adoption for Veeva AI, specifically between prepackaged agents built by Veeva and custom agents built by customers. She also inquired if customers are so eager that they are building out R&D agents and workflows ahead of Veeva's planned launches this year.
Answer
Peter Gassner, CEO, stated that the bulk of adoption is with Veeva's prepackaged agents, which are more robust due to detailed data curation, testing pipelines, and specific logic. Customers generally prefer these solutions over building them themselves. He expects some adoption of custom agents for lighter use cases in the second half of the year.
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