Hildy Ling's questions to SUPER HI INTERNATIONAL HOLDING (HDL) leadership • Q4 2024
Question
Hildy Ling from Morgan Stanley inquired about Super Hi's pricing power and average customer spending amid potential consumption pressures, the 2025 forecast for table turnover rates and improvement strategies, and the degree of localization in its employee and customer base.
Answer
CEO Lijuan Yang stated the company will not easily increase prices, focusing instead on value, menu optimization, and flexible regional pricing. CFO Cong Qu expressed confidence in improving table turnover through management optimization, extended hours, and enhanced dining experiences. He also noted that 20-30% of employees and managers are local, and the customer mix is stable, with successful local outreach in some U.S. stores.