Ian Archie Black's questions to CS Disco Inc (LAW) leadership • Q4 2024
Question
Ian Archie Black asked about the 17% multiproduct attach rate, questioning if there were different attach rates among enterprise customers versus the historic base. He also asked about the typical customer adoption pattern for the Cecilia Q&A product.
Answer
CFO Michael Lafair confirmed the attach rate increased from 15% to 17% and noted broad interest in Cecilia from all customer segments, but did not disclose a specific breakdown by customer size. CEO Eric Friedrichsen added that customers see the most value from Cecilia Q&A on their largest matters and that adoption typically begins with a single matter before expanding to others upon seeing success.