Question · Q4 2025
Ian Defina inquired about the shift in timing for new account openings, asking if it was concentrated in particular sectors, if it's expected to continue, and if any economic factors contributed to the delays.
Answer
CEO John Zillmer explained that the opening shifts occurred across multiple businesses, including corrections, workplace experience, and healthcare, primarily driven by client timing and the need for seamless transitions. He noted that while the impact was significant in the quarter, it was not typical, and Aramark achieved $1 billion in net new business and $1.6 billion in gross new wins with a 96.3% retention rate. Regarding the 2026 cadence, Zillmer clarified that the UPenn contract will begin operations in February 2026 and ramp up over several months, with a robust pipeline and early successes indicating a more normal cadence for the upcoming fiscal year.
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