Question · Q4 2025
Ian Difina inquired about the shift in timing for new account openings, asking if it was sector-specific, likely to continue, or influenced by economic factors, and also sought clarity on the 2026 cadence, particularly regarding the Penn Medicine contract ramp-up and other new deals.
Answer
CEO John Zillmer explained that the opening shifts occurred across multiple businesses, including corrections, workplace experience, and healthcare, primarily due to client-driven timing to ensure effective transitions. He noted that while significant in Q4 2025, such deferrals are not typical. Zillmer confirmed the Penn Medicine contract would begin operations in February 2026, staging over several months, and reiterated a robust new business pipeline for 2026 with a more normal cadence.
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