Ilan Arbetman's questions to Companhia de Saneamento Basico do Estado de Sao Paulo - SABESP (SBS) leadership • Q4 2024
Question
Ilan Arbetman from Ativa Investimentos asked about the increase in provisions for doubtful accounts and the company's new strategy to improve collections.
Answer
CFO Daniel Szlak explained that 2023 figures were skewed by large, one-time recoveries. He outlined a multi-pronged 2025 collection strategy that includes promoting credit card payments to offload risk, more than doubling the budget for cutting service to delinquent accounts, and launching large-scale renegotiation campaigns.