Iñigo Alonso's questions to IDT (IDT) leadership • Q4 2025
Question
Iñigo Alonso asked about the money remittance business, specifically the progress with stablecoins and Visa-linked wallets, the WhatsApp launch timeline, and future app integration for wallets. He also inquired about the M&A landscape, including potential regulatory concerns for the Intermex/Western Union deal and IDT's M&A prospects. Finally, he sought details on IDT's main organic growth investments and net2phone's shift from a seat-based to a usage-based revenue model for AI agents.
Answer
CEO Shmuel Jonas stated that wallets are in beta, expecting stablecoins to be a future driver for transactions and storage due to volatility and cost efficiency, though not yet materially impacting current results. He confirmed WhatsApp launch in days for existing customers, expanding to new customers in 30-45 days, and 100% future app integration for wallets. Regarding M&A, he declined to comment on regulatory concerns for the Intermex/Western Union deal and noted that while the money transfer market hasn't generally improved, there are still new opportunities, though valuations are nuanced. He broadly stated IDT will continue to spend wisely and creatively for customer acquisition without detailing specific organic investments. For net2phone, Mr. Jonas clarified the usage model primarily applies to AI agents and AI coach services, while UCaaS/CCaaS will remain seat-based.