Jack Senft's questions to American Well (AMWL) leadership • Q2 2025
Question
Jack Senft of UBS, on for Kevin Caliendo, questioned if the one-year DHA renewal is typical or a stop-gap measure and asked for the gross margin outlook for the second half of 2025.
Answer
CEO Dr. Ido Schoenberg clarified that while multi-year deals are more common, the one-year term resulted from broad, high-level budget negotiations and does not reflect the client's view on the long-term partnership. CFO & COO Mark Hirschhorn noted that Q2 margins were boosted by implementation revenue and expects margins to be 'somewhat flattish' for the rest of the year, in line with initial guidance.