Jake Hallac's questions to Upwork Inc (UPWK) leadership • Q3 2024
Question
Jake Hallac of JMP Securities inquired about the drivers behind the Q4 guidance, the key factors needed for GSV to reaccelerate, and the new services for freelancers expected to drive future take rate growth.
Answer
CFO Erica Gessert clarified that Q4 guidance reflects slight top-of-funnel improvements seen in late Q3 but assumes a steady state rather than a significant upswing, as key metrics remain negative year-over-year. CEO Hayden Brown added that future take rate growth will be driven by enhancing existing monetization tools like Boosted Profiles and Connects in a more 'surgical' manner, rather than through major wholesale pricing changes.