Jake (on behalf of Ron Josey)'s questions to LegalZoom.com Inc (LZ) leadership • Q1 2025
Question
Jake, on behalf of Ron Josey at Citigroup, asked about the recent expansion of virtual mail to consumers and the key priorities for the consumer side of the business.
Answer
CEO Jeff Stibel explained that the expansion was a response to customer demand, particularly from business owners who are also consumers. He noted it was a relatively easy technical lift and that virtual mail is a high-growth, fully subscription product. Stibel emphasized that the consumer business is a key part of diversifying go-to-market strategies, driving subscriptions, and leveraging expertise and AI, positioning it as a core competency alongside small business services.