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James Cantwell

Senior Analyst at Seaport

James Cantwell is a Senior Analyst at Seaport Research Partners, specializing in FinTech sector research. He covers companies such as Global Payments and brings expertise from previous roles at Wells Fargo and Guggenheim Securities. Cantwell contributes actively by asking insightful questions on earnings calls, though specific performance metrics like success rates or rankings on platforms such as TipRanks are not publicly detailed. His professional credentials include the CFA designation, underscoring his analytical proficiency in financial technology.

James Cantwell's questions to GLOBAL PAYMENTS (GPN) leadership

Question · Q4 2025

James Cantwell asked about the value-added services currently offered by the Genius platform and whether Global Payments has plans to introduce an app store for merchants, particularly for SMBs.

Answer

Bob Cortopassi, COO, detailed Genius's value-added services, categorizing them into general tools like embedded finance, loyalty, and scheduling, and vertical-specific functionalities for spa/salon, enterprise restaurants, and field services. He expressed disinterest in an open app store model due to quality and integration concerns, preferring to curate a holistic, high-quality experience directly or through partnerships.

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Question · Q4 2025

James Cantwell asked about the value-added services currently offered by Genius and whether there are plans for an app store for merchants, particularly for SMBs.

Answer

COO Bob Cortopassi explained that Genius offers a suite of value-added services in two categories: general tools like embedded finance, client loyalty, and social reputation management, and vertical-specific functionalities (e.g., drive-through management for restaurants, mobile invoicing for field services). Regarding an app store, he stated their approach is to make integration of incremental services easy for both internal and third-party developers, but they are more interested in curating a holistic, high-quality experience rather than creating an open marketplace with potentially poorly integrated and supported solutions.

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