Question · Q3 2025
James Fish questioned the path to Cognigy's projected $85 million ARR exit for 2026, the impact on expansion rates, and the recent decline in cloud net retention rate (NRR) from 111% to 109%, asking how Cognigy could help improve NRR.
Answer
CFO Beth Gaspich clarified that the $85 million is the exit ARR for December 2026, not the full year's revenue contribution, and early positive momentum supports this target. CEO Scott Russell reiterated confidence in the $85 million ARR target based on backlog, bookings, and pipeline. Beth Gaspich explained that NRR is a trailing 12-month metric reflecting changes in cloud growth from 2024, but current in-quarter NRR shows stabilization consistent with 12% growth, with expectations for positive inflection ahead due to backlog and cross-sell/upsell efforts.