Question · Q4 2025
James Salera asked for Wendy's outlook on the QSR industry in 2026, particularly regarding consumer pressure and value consciousness, and whether Wendy's LTO framework aims to gain market share from a smaller pie or attract lapsed consumers back to the category.
Answer
Ken Cook, Interim CEO and CFO, stated that the consumer is expected to remain challenged throughout 2026, making it primarily a 'share game.' He expressed satisfaction with the new Biggie Deals platform ($4, $6, $8 price points) as a permanent, everyday value offering, which is being advertised for the first time since 2024. Cook believes this will improve 'worth what I pay' metrics without needing deeper discounting. He also emphasized refocusing on Wendy's quality difference through operational improvements, system optimization, and a new marketing approach to drive comp improvement.
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