Question · Q4 2025
James Schumm, Director of Equity Research at TD Cowen, asked for the revenue split between document destruction and medical waste within WM Healthcare, and color on document destruction profitability and its future as a core business. He also questioned why the 2026 Collection and Disposal core price of 5.6% seemed conservative compared to 2025's 6.3%, inquiring about Q4 customer churn and the ideal churn rate.
Answer
President John Morris stated that WM Healthcare's revenue split is approximately two-thirds medical waste and one-third document destruction, viewing both as core collection, disposal, and processing businesses with strong margin expansion potential through integration. John Morris and CEO Jim Fish explained that the 5.6% core price for 2026 reflects a lag from declining CPI in 2025, which negatively impacts index-based price increases, while customer churn typically hovers around 10%.
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