James Tate's questions to Pearson PLC (PSO) leadership • H1 2025
Question
James Tate inquired about the performance of new Pearson VUE contracts, such as Salesforce and ServiceNow, their contribution to H2 growth, and the potential for Gen AI to drive cost efficiencies across the business.
Answer
Art Valentine, President of Assessment & Qualifications, confirmed that new VUE contracts are performing in line with expectations and will support H2 growth. CEO Omar Abbosh and CFO Sally Johnson detailed how Gen AI is being used for both customer-facing product innovation and internal cost savings in areas like content generation, translation, and customer service, ultimately improving efficiency and the customer experience.