Janine Hoffman Stichter's questions to Warby Parker Inc (WRBY) leadership • Q1 2025
Question
Janine Hoffman Stichter asked for commentary on the behavior of insurance-paying customers versus non-insurance customers. She also requested an update on the penetration of customers using insurance at Warby Parker and the initiatives aimed at closing the utilization gap.
Answer
Co-CEO David Gilboa reported positive progress in making insurance benefits easier to use, highlighting early positive signs from the Versant integration. He reiterated that insurance customers typically spend more per transaction and have higher repeat purchase rates. Gilboa noted that insurance remains a significant, multi-year growth opportunity as Warby Parker is still underpenetrated relative to the broader optical category.