Question · Q3 2025
Jason Seidl requested a deeper dive into XPO's AI utilization for LTL market improvement, future initiatives, and the company's competitive standing in AI adoption.
Answer
Mario Harik (CEO, XPO) detailed five AI areas: two revenue-generating (AI pricing bots in pilot for lane-level pricing, AI lead scoring and productivity tools for sales) and three cost-saving (line haul exception management reduced empty miles by 12% and diversions by 80%+; P&D route optimization in pilot; dock efficiency with smart labor forecasting). He emphasized XPO's decade-long investment in cloud-based technology enables quicker AI integration, positioning them ahead of peers.