Question · Q3 2025
Jasper Bibb requested an update on AskGartner, including early indications of customer engagement and confirmation of its pricing model. He also asked about client count trends and expectations for stabilization or increase in 2026.
Answer
Chairman and CEO Gene Hall confirmed that AskGartner has been rolled out to all licensed users at no additional cost, leading to increased overall content usage and engagement, which is expected to positively impact retention. CFO Craig Safian explained that the slight quarter-over-quarter decline in client count is primarily due to churn among small tech vendors, despite new additions. He anticipates stabilization and modest growth in enterprise count over the medium term to support the goal of double-digit CV growth, while acknowledging that significant growth can also be driven by existing clients.