Question · Q4 2025
Jay, on behalf of Craig Hettenbach, asked about the demand environment across Definitive Healthcare's three end markets and common themes observed from the large cohort of renewals in December and January.
Answer
CEO Kevin Coop highlighted improvements in churn, citing a 200 basis point improvement in renewal performance for business sold post-Q1 2024, indicating the effectiveness of their data quality, integrations, and customer experience strategy. CFO Casey Heller added that Q4 renewal rates saw modest year-over-year improvement, with January trends fully incorporated into 2026 guidance. She also noted condensing sales cycles and the addition of over 60 integrated customers in Q4.
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