Jeff Hammond's questions to POOL (POOL) leadership • Q3 2025
Question
Jeff Hammond questioned the pricing outlook for the next year, specifically asking about price lists from equipment manufacturers and other categories, and the level of customer fatigue with above-average price increases. He also inquired about the target for POOL360 adoption percentage in a couple of years and the pushback or feedback from customers reticent to adopt.
Answer
President and CEO Peter Arvan noted that equipment price increases are above most other suppliers, and customer fatigue is addressed through innovation and new products. Regarding POOL360, Mr. Arvan highlighted a broad range in adoption rates, indicating significant room for improvement. He believes the company could reach 25-30% adoption, with pushback primarily related to education and ensuring the tools are valuable and best-in-class for customer productivity.