Question · Q3 2025
Jesse Sobelson inquired about the significant decrease in churn and the sequential increase in mobile subscribers, asking for the main factors driving this improvement, such as multiplay strategy, increased digital engagement, or specific retention initiatives. He also asked about the implications of VEON's transition to an independent tower ownership model for Kyivstar's operational flexibility, costs, and balance sheet.
Answer
Oleksandr Komarov, CEO of Kyivstar Group, attributed the customer base dynamics to an overall market decline from reduced double SIM penetration and the growth of multiplay customers within Kyivstar, driven by digital service engagement, which now represents over 30% penetration and contributes more than 45% of total revenue. Kaan Terzioğlu, Chairman of the Board, clarified that Ukraine already has a standalone Ukrainian Tower Company, owned by VEON, operating on arm's length contracts with Kyivstar, and the strategy is for it to serve multiple operators for value creation and efficiencies. Boris Nalshik, CFO, added that Kyivstar's $353 million lease liabilities are predominantly to the Ukrainian Tower Company on arm's length terms, and no changes are expected due to ownership shifts.
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