Jessica Wang's questions to MeridianLink Inc (MLNK) leadership • Q4 2024
Question
Jessica Wang, on for Alex Sklar, asked about the key drivers behind the improvement in Net Revenue Retention (NRR) and questioned whether customer churn is believed to have peaked.
Answer
Chief Financial Officer Elias Olmeta explained that the NRR improvement is driven by a combination of strong bookings, a high rate of ACV release, and the churn of very small customers, which has a positive mathematical effect on the metric. He views this trend as sustainable. On churn, Olmeta noted that consumer churn is at expected levels, while mortgage churn remains slightly elevated but is anticipated to diminish in 2025.