Question · Q3 2024
Christian Porter, on behalf of Joanna Dudjuk, asked if the ongoing legal scrutiny has affected hiring and retention and how the company measures the results of its various quality initiatives.
Answer
CEO Christopher Hunter reported no material impact on hiring or retention, attributing this to investments in technology and employee engagement. He explained that quality is measured via new dashboards tracking key metrics, monthly quality reviews, and the recent implementation of the Joint Commission's AMP software to ensure compliance and modernize quality assurance.
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