Joe Fadgen

Question 1

Joe Fadgen's questions to Greenidge Generation Holdings (GREE) leadership • Q2 2016

Jul 27, 2016

Question

Joe Fadgen of Craig-Hallum inquired about the significant increase in G&A expenses, the details of the new Sears agreement, and any potential strategic shifts following the appointment of a new Board of Directors.

Answer

Roop Lakkaraju, CFO & COO, explained that the G&A increase was due to $1.5 million in proxy contest costs, which will not recur, bringing the forward operating expense run rate to about $5.3 million. Michelle Johnson, General Counsel, detailed the Sears agreement as a competitive win for a new connected home support program that will start as a pilot and grow over time. She also stated that the new board is currently evaluating the business and no strategic changes have been announced.

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Question 2

Joe Fadgen's questions to SPRT leadership • Q1 2016

Apr 28, 2016

Question

Joe Fadgen inquired about the growth prospects for the services business, excluding major customers Comcast and Office Depot. He also asked for specific metrics to track this growth and questioned the company's visibility into achieving its $2 million annual recurring revenue target for the Support.com Cloud business by year-end.

Answer

President & CEO Elizabeth Cholawsky affirmed that the services business, excluding Comcast and Office Depot, is expected to grow, citing the expansion of the Staples program as evidence. CFO & COO Roop Lakkaraju added that recent quarterly data shows growth in this segment. Regarding the cloud business, Cholawsky expressed confidence in hitting the $2 million target, attributing it to a new sales leader and a stronger, more diverse pipeline. Lakkaraju confirmed the pipeline grew in Q1.