Question · Q3 2026
John Babcock asked about the board's criteria for the next CEO and the potential timing of an announcement. He also inquired about CarMax's long-term omnichannel business strategy, specifically if there's a shift towards digital or a continued focus on brick-and-mortar.
Answer
Tom Folliard (Interim Executive Chair) stated the board is seeking a leader with experience in complex businesses and digital transformation, who understands CarMax's culture, but provided no specific timing. He and David McCreight (Interim President and CEO) emphasized an 'all of the above' omnichannel strategy, leveraging the national physical footprint and improving digital presentation by streamlining complexities and prioritizing customer insights.
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