Question · Q4 2025
John Babcock asked for a breakdown of factors impacting Europe's business in Q4 versus Q3, distinguishing between market-related and company-specific influences. He also inquired about the drivers for Europe's expected return to double-digit EBITDA in 2026 and the outlook for North America's repairable claims.
Answer
President and CEO Justin Jude explained that Europe faced continued market deterioration, consumer uncertainty, and competitive pressure. He noted some Q4 headwinds were intentional, such as aggressive pricing for private label adoption and clearing delisted products. For 2026, Jude stated that while pricing will contribute, the majority of Europe's EBITDA improvement will come from cost control, including an ERP migration in Q2 and productivity initiatives. Senior VP and CFO Rick Galloway added that North America's repairable claims guidance for 2026 is conservative, assuming Q4 2025 trends continue with slight improvement in the second half, without building in a significant market recovery.
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