Question · Q4 2025
John DeCree asked about the base mass customer in Macau, specifically if property visitation levels are comparable and what strategies are being employed to stimulate higher spend from this segment.
Answer
Rob Goldstein, Chairman and CEO, and Grant Chum, CEO and President of Sands China, confirmed strong property visitation across Sands China, slightly exceeding 2019 levels in 2025, but noted lower spend per visitation. They highlighted efforts to leverage assets like retail malls and entertainment calendars, push event calendars, and introduce new non-gaming loyalty programs, acknowledging that base mass gaming growth lags premium segments.
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