John Doe (on behalf of Brian Peterson)'s questions to RingCentral Inc (RNG) leadership • Q2 2025
Question
John from Raymond James, on for Brian Peterson, asked about the adoption trends for the AI Receptionist (AIR) product, specifically where it's seeing the most success and how adoption varies across customer sizes.
Answer
President & COO Kira Makagon highlighted strong demand, with customer count tripling to over 3,000. She explained that while many are smaller businesses, large customers are also adopting AIR. The value proposition is consistent across sizes: ensuring no call is missed, saving costs, and improving customer experience. She noted its ease of implementation, requiring no technical expertise, is a key driver of its rapid adoption.