John Gomez's questions to PagerDuty Inc (PD) leadership • Q1 2026
Question
John Gomez of Scotiabank asked about the biggest lever for reaccelerating ARR growth back to double digits, questioning the role of gross expansion versus retention. He also asked how the mix of net new ARR from expansion versus new customers is expected to trend.
Answer
CEO Jennifer Tejada identified the primary lever for growth as retaining and expanding strategic enterprise customers by ensuring they achieve value realization. She emphasized the tremendous untapped white space within the existing customer base, indicating that while new lands are important, the core focus is on growing the largest accounts.