John Hecht's questions to Affirm Holdings (AFRM) leadership • Q4 2025
Question
John Hecht from Jefferies asked how transaction characteristics change as a customer matures on the platform and requested a framework for how lower interest rates would impact the business.
Answer
Founder & CEO Max Levchin explained that as customer frequency increases, the average order value (AOV) tends to decrease, which is an intended outcome of becoming useful for more everyday purchases. CFO Rob O'Hare stated that a 100 bps rate change should impact funding costs by about 40 bps, though it would take 1-2 years to fully materialize across the portfolio.