Joichi Sakai's questions to Oportun Financial Corp (OPRT) leadership • Q1 2025
Question
Joichi Sakai of Singular Research asked about the impact of in-app features on customer acquisition costs for different loan types, any observed shifts in repayment patterns since phasing out physical checks, and the rationale for focusing on returning borrowers for originations.
Answer
CEO Raul Vazquez explained that the company views customer acquisition cost (CAC) holistically, which remained stable year-over-year at $139. He noted that no unexpected shifts in repayment behavior have occurred, pointing to positive delinquency trends. Vazquez confirmed the focus on returning borrowers is intentional due to their superior economics, but emphasized that Oportun also continues to acquire high-quality new borrowers who exhibit strong free cash flow.