Joonsop Kim's questions to SK Telecom Co Ltd (SKM) leadership • Q1 2025
Question
Joonsop Kim of KB Securities inquired about the impact of the recent cybersecurity incident, specifically asking about the rate of customers switching to other carriers and the expected duration and revenue impact of the company's suspension of new subscriber sign-ups.
Answer
Yoon Jae-Woong, Head of Marketing Strategy, acknowledged an initial increase in customer churn and confirmed the company would bear necessary expenses to regain trust. He explained the new subscriber suspension was a temporary measure to secure USIM chip supply for existing customers and that a resumption date would be determined in coordination with government ministries. The ultimate revenue impact remains uncertain and is dependent on the length of the suspension.