Jörn Iffert's questions to Dufry AG/ADR (DUFRY) leadership • Q2 2022
Question
Jörn Iffert of UBS asked about the key differences in new shop concepts designed to boost conversion, whether personnel costs would return to 2019 absolute levels due to wage inflation, and for an update on the Hainan operation and the strategy for Chinese consumers.
Answer
CEO Xavier Rossinyol explained that new shop concepts are data-driven and customized to specific airport consumer profiles to drive conversion. He affirmed that Hainan remains a long-term strategic bet and the focus is on serving Chinese travelers globally. CFO Yves Gerster noted that the future impact of wage inflation on personnel costs is unclear, but the company is currently facing hiring challenges and expects wage pressures to materialize with a delay.